Balsù AI

Terms of Service

See also our Privacy Notice and Data Processing Agreement.

Last Updated: October 1, 2026

These Terms of Service are a contract between you, whether personally or for an organisation ("you" or "Customer"), and Balsù AI, a company registered in the Republic of Lithuania ("Balsù AI", "we", "us" or "our"). They govern the Balsù AI platform, website, and related services (the "Services").

A "consumer" is a person acting outside their trade, business, or profession. A "business customer" is anyone else, including a person or organisation using the Services for work. Some sections apply only to one of those groups. Mandatory consumer rights are not affected by these Terms.

By clicking "I Accept," requesting access, creating an account, or using the Services, you agree to these Terms, our Privacy Notice, and the Data Processing Agreement. If you do not agree, do not use the Services.

The Services are not for anyone under 18. If you accept for an organisation, you confirm you have authority to bind it.

1. Changes

We may change these Terms. For a material change we will email the account address at least thirty (30) days before it takes effect, unless a shorter period is required by law. If you are a consumer and you do not accept a material change, you may cancel before it takes effect without penalty. Continued use after the effective date is acceptance. Non-material changes (for example a clarification or a new contact address) take effect when posted, and we update the date above.

You are responsible for complying with the laws of the place you access the Services from.

2. Our intellectual property

The Services, including software, design, and our trademarks, belong to us or our licensors. You receive a limited, non-exclusive, non-transferable right to use the Services during the term, for your own work or personal use, under these Terms. You may not copy, resell, or reverse engineer the Services except where the law does not allow that restriction.

You keep ownership of content you upload or that is generated from your recordings ("User Content"). You grant us a non-exclusive, worldwide, royalty-free licence to host, store, process, and display User Content only to provide the Services to you. We may use aggregated or de-identified usage data to operate and improve the Services. We do not use meeting recordings or transcripts to train AI models.

You may tell us not to list your name or logo as a customer, by emailing hello@balsu.ai.

3. Your promises

You represent that:

• you can enter this contract and you will follow these Terms;
• you are not under 18;
• you will not access the Services with bots or scripts, except features we provide (including our recording bot);
• you will not use the Services for anything illegal; and
• your use will comply with applicable law.

If information you give us is untrue or incomplete, we may suspend or close the account.

4. Accounts

The person or organisation that registers is the Account Owner and is responsible for the account, including activity by anyone using its credentials. Keep the password confidential and tell us at hello@balsu.ai if you think the account is no longer secure.

5. Fees

Some features are paid. Before you pay, you can see the fees, including on balsu.ai/pricing. Fees are charged in the currency shown at purchase or stated in an order (US dollars or euros). We may change future fees with notice before they apply to a renewal. You authorise us and our payment processors to charge the payment method on the account, including applicable taxes.

6. Subscriptions

A paid plan renews for the same period unless you or we cancel before the renewal. Cancellation takes effect at the end of the current period. You can cancel by emailing hello@balsu.ai. Where the account is billed online, a failed payment has a seven (7) day grace period at the current plan. If it is still unpaid, the account moves to the free plan. Data is not deleted on that downgrade, but free-plan limits then apply. We may suspend access while sums stay unpaid after the grace period.

6A. Withdrawal (consumers)

If you are a consumer, you may withdraw from a paid contract within fourteen (14) days of the day you entered it, without giving a reason, by emailing hello@balsu.ai. We will refund the fees you paid. If you asked us to start providing the Services during those 14 days, we may keep a proportionate amount for the days already provided and refund the rest. This right does not apply to business customers.

7. Prohibited use

You agree not to:

• record a meeting without the consents the law requires;
• scrape the Services to build a database without our written permission;
• bypass security features;
• use information from the Services to harass or harm someone;
• use the Services in breach of law;
• upload malware;
• impersonate another person;
• interfere with the Services or place an undue burden on them; or
• reverse engineer the Services, except where the law does not allow this restriction.

7A. Fair use and account sharing

An account is for one person, or for one organisation through the Account Owner. Do not share credentials, and do not pool recordings from unrelated people or organisations on one account. Plan limits apply, including recording length, the number of meetings, and AI usage. We may treat the following as misuse: volume that is disproportionate to the plan, automated or bulk submission, or use that materially raises our processing costs or degrades the Services for others.

If we reasonably believe there is misuse, we may throttle, restrict, or suspend the account, and we may terminate it. Fees already paid are not refunded when we end the account for misuse, except where consumer law requires a refund.

8. Recording

The Services can send an automated participant (the "Recording Bot") into a meeting at your direction. Recording laws differ by place. Many countries and some US states require every participant's consent.

Before you send the Recording Bot into a meeting, you will: (a) tell participants that an AI notetaker will record and transcribe the meeting; (b) get every consent the law requires; and (c) keep records of consent where the law requires records. Use the bot only in meetings you are allowed to record. We may refuse to send the bot, or remove it, if we reasonably believe the recording is not allowed.

The bot joins under the display name "Balsu.ai Notetaker." We do not hide it. Where the meeting platform allows, the bot posts a short notice in the meeting chat that the meeting is being recorded and transcribed, with a link to our Privacy Notice. That notice does not replace your duty to get consent.

If you are a business customer, you will indemnify Balsù AI against claims, fines, and reasonable legal fees arising from your failure to get required consent. We provide the technology. Lawful recording is your responsibility.

9. User Content

You are responsible for User Content and for having the rights and consents needed for us to process it to provide the Services. User Content must not infringe anyone's copyright, privacy, or other rights.

AI outputs

Transcripts, summaries, speaker labels, and answers are produced by AI. They can be wrong. Do not use an AI output as the sole basis for a decision that has a legal or similarly significant effect on a person. We do not warrant that an AI output is accurate, complete, or fit for a particular purpose, and we are not liable for decisions you make in reliance on one, except where the law does not allow that limit.

10. Feedback

If you send us ideas or suggestions about the Services, we may use them without obligation to you. This does not transfer your User Content or meeting data.

11. Managing the Services

We may monitor for breaches of these Terms, take action against a breach, refuse or remove content, and otherwise operate the Services to protect the service and other customers. We do not undertake to monitor every meeting.

12. Term and ending the contract

These Terms start when you accept them or first use the Services, and end when the account ends. You may close the account by emailing hello@balsu.ai.

We may suspend immediately, and we may terminate, if you record without required consent, breach section 7 or 7A, fail to pay, or create a security risk. For other reasons we will give reasonable notice. If you are a consumer, that notice will be at least fourteen (14) days, except where we suspend or end the account immediately for a serious ground in the previous sentence.

When the account ends: (a) your right to use the Services ends; (b) you must pay sums already due; and (c) we will make your content available for export for 90 days, then delete it, unless the law requires us to keep it. If the content is unlawful, we may shorten or refuse that export window. Fees already paid are not refunded when we end the account for your breach, except where consumer law requires a refund.

13. Changes to the Services and downtime

We may change or discontinue features. We do not promise uninterrupted availability. We are not liable for modification, suspension, or downtime, except where the law does not allow that limit.

14. Governing law

These Terms are governed by the laws of the Republic of Lithuania and, where it applies, European Union law. If you are a business customer, the courts of the Republic of Lithuania have exclusive jurisdiction. If you are a consumer, you may also use the courts of your country of residence, and nothing here removes a mandatory right to do so.

15. Disputes

Before a formal claim, the parties will try to resolve the dispute informally for at least thirty (30) days after written notice to hello@balsu.ai. Either party may still seek urgent injunctive relief.

If you are a business customer, a dispute is only between you and us. To the extent the law allows, it will not be brought as a class or representative action. That limit does not apply to consumers.

If you are a consumer in Lithuania, you may also take a dispute to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba, VVTAT), A. Goštauto g. 12, LT-01108 Vilnius, vvtat.lrv.lt. That process is free for you.

16. Corrections

We may correct errors on the website. Product descriptions are not a warranty beyond these Terms.

17. Disclaimer

The Services are provided as-is and as-available. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that content or AI outputs are accurate or that the Services will be uninterrupted.

This disclaimer does not limit our security obligations under the Data Processing Agreement or liability that the GDPR or other mandatory law does not allow us to exclude.

18. Liability

To the fullest extent the law allows, we are not liable for indirect, consequential, incidental, special, or punitive damages, or for lost profit, lost revenue, or loss of data. Our total liability arising out of these Terms or the Services is limited to the greater of the fees you paid us in the twelve months before the claim or USD $100.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited under Lithuanian or EU law, including mandatory consumer rights. If you are a consumer, the cap and the exclusion of damages apply only so far as the law allows.

19. Indemnity

If you are a business customer, you will defend and indemnify Balsù AI and its officers, employees, and agents against third-party claims, losses, and reasonable legal fees arising from: (1) your User Content; (2) your breach of these Terms; (3) your breach of the promises in these Terms; (4) your violation of a third party's rights; (5) recording without required consent; or (6) misuse under section 7 or 7A, including processing costs we incur because of that misuse.

If you are a consumer, you are responsible for loss we suffer because of your breach or unlawful use only to the extent the law allows.

20. Privacy and security

We process personal data as described in the Privacy Notice. Where we process personal data on your behalf, the Data Processing Agreement applies and prevails over these Terms for that processing. You are responsible for having a lawful basis for personal data you submit, and for notices to the people in your meetings.

We will use commercially reasonable measures designed to protect data we hold against unauthorised access. Our use of Google API data follows the Google API Services User Data Policy, including Limited Use.

21. Third-party services

Meetings may run on Google Meet, Zoom, or Microsoft Teams, and you may connect Google Calendar or Slack. Those services have their own terms. We are not responsible for them. A failure or limit of a third-party service can stop a recording or a connection.

22. Electronic notices

We may send notices to the email on the account. You agree that electronic notices satisfy any requirement that a notice be in writing. Notices to us go to hello@balsu.ai, or to privacy@balsu.ai for privacy requests.

23. Other terms

These Terms, the Privacy Notice, and the Data Processing Agreement are the whole agreement on this subject. If a provision is unlawful, the rest stays in force. Our failure to enforce a provision is not a waiver. You may not assign this contract without our consent. We may assign it to a successor of the business. We are not liable for delay caused by events beyond our reasonable control.

You will not use the Services in violation of sanctions or export control laws, or for the benefit of a sanctioned person.

Sections that should survive ending the contract do survive, including ownership, recording responsibility, fees already due, disclaimers, liability, indemnity, and governing law.

If we publish a translation, the English text prevails, except where mandatory law gives a consumer the right to rely on a translation.

24. Contact

Balsù AI
Republic of Lithuania
Email: hello@balsu.ai
Privacy: privacy@balsu.ai

Balsù AI · balsu.ai · hello@balsu.ai